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MY ACCOUNT

My Account - What is My Account?

My Account section allows all customers to create, update and manage all personal information and order transactions with Mauxy.com. My accounts also allows you to view all previous orders, credit vouchers, gift cards and money saved on your account. You can also;
  • Update your personal information and password
  • View your dashboard for all transaction made till date
  • View your newsletter details
  • Manage your prestige account and credit memo
  • Manage your wishlist

How do I create an Account

You can create an account by click on My Account link at the top right corner of the page. You would be redirected to the customer account login page. Click on "Create an account". Once you get to the account information screen, enter all your details, click submit.

Can I order a product without having an account

Unfortunately, we currently are unable to process orders without a customer account. You would need to create an account to place an order on Mauy.com.

MY ORDERS

How do I Place an Order

Once you identified the product you are interested in, you select all options (like color, size, length and other options) the final price would appear once options have been selected. You then add to cart. Once its added to cart, you should then select your payment method and click on "Place Order".**If paying through Mastercard, Visa or Verve, you would be redirected to the final preview page. Click Continue to enter you card details.

How do I know my order has been confirmed?

Once your payment has been successfully made through one of our payment channels, we would then process your order and ensure delivery within the delivery time stated. Once payment is confirmed and successful, a confirmation email would be sent with details of your products order, order ID, your address and the expected delivery information.
Your order ID would be unique for your refenece in case you need to contact us and everytime you order on Mauxy.com, a new unique order ID would be generated.

The Product is "Out of Stock", Can I order this product?

Once a product is "Out of Stock", the product is no longer in stock at Mauxy.com, however, this product might be restocked at a later date. Please add the product to your wishlist and you would be notified once its back in stock.

SHOPPING ON MAUXY.COM

What is Quick Shop?

Quick Shop allows you to view the details of the product you are about to buy and selecting all the options (i.e color, size, length) without leaving the current page you are on. You can add your products to cart and continue shopping.

What is Mauxy Prime Products?

Mauxy Prime Products are products that can be delivered within 24hours if urgently required. Please contact Mauxy.com staff after placing an order that you want the product delivered within 24hours. Your order would then be processed urgently

What is Buy 1 Get 1 Free (BOGOF)?

Buy one get one free allows you to order the product and have a second product of the same order for free. Yes for free. You only need to pay for one and two would be delivered.

What is 4K Shop?

4K Shop offers all product at N4,000. Everything you find under 4K Shop would cost only N4,000 to order. Check it out for great deals

MAUXY PRESTIGE CUSTOMERS

What is Mauxy Prestige?

Mauxy Prestige Customers are customers who have prepared and gets discounts of orders and also gets a return interest based on amount prepaid. Prestige Customers are Silver, GOld and Platinum. Based on the category, a payment for a certain amount is made and would be added to your account as prepaid balance in your account. When orders are made, prestige customers can decide on paying using the accounts as the mode of payment and the amount will be deducted from the balance in your account.

What Benefits does Mauxy Prestige offer?

Our prestige customers can place orders on mauxy.com and pay using their balance which allows you to benefit from the following advantages:
  • Make one payment and shop multiple times
  • Simpler and faster check-out process
  • Up to 20% discount on certain categories and products
  • 20% Discount on all Mauxy Hair Products
  • 10% Discount on all Shoes and Dresses
  • N1,000 off all Phones. (Only two phones allowed yearly)
  • Monthly return on amount deposited. (Silver - 5%, Gold - 6%, Platinum, 7%
  • No more worries of failed payment transactions

How do I become a Mauxy Prestige Customer?

All you need to do is Sign-Up or Log-In to your mauxy.com account and fund your account.

How do I put money into my prestige account?

To credit your account, you would have to;
  • Log in to your mauxy.com account
  • Go to your prestige page in the Accounts section
  • Select your payment option
  • Enter the amount you want to top-up with • And go through the checkout process
  • For Silver Prestige Customer, N250,000 should be credited and a minimum balance of N100,000 should be maintained until year end
  • For Gold Prestige Customer, N500,000 should be credited and a minimum balance of N250,000 should be maintained until year end
  • For Platinum Prestige Customer, N1,000,000 should be credited and a minimum balance of N500,000 should be maintained until year end

How much money can I put into my account?

The highest grade is the Platinum customer and you need a minimum of N1,000,000.

How do I view my Mauxy Prestige Account Balance?

For all prestige customers, to view your balance, ;
  • Log in to your mauxy.com account
  • Go to the My Prestige Account in the Accounts section also, once you log in, the balance will be visible in the header section of mauxy.com.

How do I use the money in my account?

In order to use your balance;
  • Add items to your cart
  • Go through the check-out process
  • Select Prestige Account to pay for this order
  • And click Buy Now

What do I do if my balance is insufficient?

In case your balance is lower than the total amount payable, you can make a partial payment using your Wallet and then pay the remaining amount using any of the other prepaid payment options. Please note that Pay on Delivery and other forms of payment can be combined with a Prestige payment.

How can I redeem my funds if I want to close my account?

For redemption, please note that credits in your account from Gift Cards are NOT REFUNDABLE. Redemption is only possible on payment made through cash deposits, bank transfers and card payments.

Can I transfer my balance?

Yes, you can transfer your account to another customer only if they are also a prestige customer. The balance in your account can be transferred to other prestige account holders.

What is the Refund Policy for Prestige Customers?

The refund policy of the Prestige Account depends on the balance in your account.
  • Topped-Up Balance: This component refers to the prepaid credit balance in your account that you have purchased using your Bank transfers, cash Deposits, online payments and card transfer for use.
  • Gift Cards: This is a non-monetary gift issued by mauxy.com that can be used to purchase featured products. The amount residing in this component is not refundable or transferable.

Is there any expiry date for the balance in my Prestige Account?

No, there is no expiry date for your balance. You will be able to use your Wallet balance at any point in time.

Can I delete my Prestige Account?

Since its an upgraded account, it cannot be deleted separately. However, you may chose to no longer continue as a Prestige Customer as it totally up to your discretion. You would however lose all benefits associated with the Prestige Accounts.

PAYMENTS AND PURCHASES

How do I make a payment for a mauxy.com purchase?

Mauxy House offers multiple methods to make payments for your order:
  • Pay on Delivery
    • Cash Payment: We accept cash on delivery of your ordered item(s) only to a maximum of N150, 000.00 (One Hundred AND FIFTY THOUSAND Naira Only).
    • Point of Service (POS) Payment: We accept Visa and Mastercard using our secure POS terminals on delivery of your ordered item(s). There is no maximum or minimum limit on the transaction amount on this payment method.
  • Bank Deposit
    Walk into any GTBank or UBA nationwide to credit your mauxy.com account by paying cash into any of our accounts listed below and following these easy steps;
    Bank: GTBank
    Account Name: Samuel Davids Consulting Limited
    Account Number: 0005696779
    OR
    Bank: UBA Bank
    Account Name: Samuel Davids Consulting Limited
    Account Number: 1018081694
    Please email teller number to sales@mauxy.com after making deposit
  • Bank Transfer
    You can credit your mauxy.com account by means of electronic transfer, see steps below.
    mauxy.com and our trusted payment gateways use SSL encryption technology to protect your card information.

    Bank: GTBank
    Account Name: Samuel Davids Consulting Limited
    Account Number: 0005696779
    Remarks: Your email address
    OR
    Bank: UBA
    Account Name: Samuel Davids Consulting Limited
    Account Number: 1018081694
    Remarks: Your email address
    OR
  • Gift Cards

Are there any hidden charges when I make a purchase on Mauxy.com?

There are absolutely no hidden charges when you make a purchase with Mauxy.com. We offer free delivery on every order above within the Lagos State and FCT Abuja. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.

What is Pay on Delivery?

Pay on Delivery is an alternate method of payment using cash or POS at the point of delivery. In the Pay on Delivery payment terms and service, you pay at the time of the actual delivery with cash or by using our Point of Sale (POS) terminal, rather than paying in advance.

What are the methods of Pay On Delivery payments?

Point of Sale (POS) and Cash.

Are there any hidden terms and conditions for a Pay on Delivery purchase?

The maximum order value for a Cash Pay on Delivery payment is N150,000. There is no limit on the POS payment. It's strictly a cash or debit card only payment method; Gift cards can also be used for orders. Please note,we do not accept foreign currencies.

How do I pay using a Debit card and is it safe?

We accept all cards such as VISA, Verve and MasterCard both local and international cards are supported. Customers will need to key in their 16-digit Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Debit card details remain confidential and private. Mauxy.com and our trusted payment gateways InterSwitch, use SSL encryption technology to protect your card information.

Debit Cards

We accept Debit Cards issued by all the Nigerian banks and International Banks.

Placing a Pay on Delivery Order

  1. All items that have the "Pay on Delivery Available" Icon are valid for order by Pay-on-Delivery. Add the item(s) to your cart and proceed to checkout.
  2. When prompted to choose a Payment Option, select "Cash on Delivery"
  3. Select Buy Now.
  4. Once verified and confirmed and be processed for shipment in the time specified, from the date of confirmation.
  5. You will be required to make payment by cash or POS to Mauxy.com dispatches, at the point of delivery of your order.

Terms & Conditions

The maximum order value for cash Payment on Delivery is N150,000.00 and no limite for POS Payment at the time of delivery.

Contact Us

Couldn't find the information you needed? Please contact us on help@mauxy.com OR 01 4651302 or 08100866686.

ORDER STATUS

How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with mauxy.com. To check the status of your pending orders;
  • Click on the “My Account” link in the top right of any page on our store.
  • Click on the “My Orders” link to view the status of all orders
To view a different order status of a specific order; Click on the “Order Number” After your order is dispatched from our warehouse, we will send you a mail with the dispatch details.

What do the different order status mean?

  • Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
  • 
Payment Authorized, Order under Processing: We have received authorization from the payment gateway and are processing your order.
  • 
Payment Successful: We have received confirmation of your payment from the payment gateway and your order is been processed.
  • Order Dispatched: Your order has been dispatched out of our warehouse and is on its way to your delivery location.
  • Order Canceled: Your order has been canceled.

When and how can I cancel an order?

You can cancel your order before it reaches the "Order dispatched" state. You can do so by calling us on 01 4651302.

Contact Us

Couldn't find the information you needed? Please contact us on help@mauxy.com OR 0810086686.

DELIVERY

How much are the delivery charges?

Mauxy.com provides free delivery on all items in Lagos and Abuja or N100,000 in other areas of the country. Otherwise a delivery charge starting at N1,200 for the rest of the country is charged as delivery charges. 

What is the estimated delivery time?

The estimated time of delivery is mentioned on every product page. Please read below for an explanation of delivery estimates: 


  • Mentioned as 1-3 business days delivery time: This applies to most orders in Lagos and Abuja. Delivery could take up to 7 working days especially during holiday periods
  • We procure and ship the items within the time specified on the item details page.
  • With every order, you will receive an email containing the details of the order placed by you. This will be followed by a call to verify your purchase and initiate shipping
  • Once we ship the item(s), you will receive another email containing the shipping details.

How will the delivery be done?

All deliveries within Lagos and Abuja are processed through Mauxy dispatches, DHL and Tranex (Courier partners), whilst other deliveries to other states in Nigeria will be processed through reputed couriers. 

If there is no courier service available in your area, we will dispatch to the nearest pick-up point. 

All Electronic Items are Insured for theft & damages during transit.

What about warranty and hidden costs?

There are no extra taxes, hidden costs or additional dispatch charges. The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive, all taxes are included with the list prices.

Why does the estimated delivery time vary from product to product?

Items which are labeled 'In Stock' on their respective product pages are stocked in our various warehouses and takes 1-7 business days to reach our customers, depending on your location.

Does Mauxy.com deliver internationally?

Yes, Mauxy.com deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, please contact us for such orders on 08100866686.

COURIER

How are items packaged?

All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile (electronic) items are safely secured with bubble wrap.

What should be done if I find my electronic product has been opened or tampered with upon delivery?

All electronic items are insured against theft and damages incurred during transit.

How can I track the delivery of my order?

All Mauxy.com items are delivered through reputed dispatches and Mauxy Dispatches - we will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of dispatchers.

CANCELLATIONS & RETURNS

How do I cancel an order on mauxy.com? Alternatively, how do I return a product ordered on mauxy.com?

For outright cancellations by you: If you cancel your order before your product has been dispatched, we will refund the entire amount. If the cancellation is after your product has been dispatched, you can do one of the following:
  1. If your product has been dispatched but has not yet been delivered, contact Customer Support and inform them of the same. Please note, you will be refunded only the product cost and not the delivery charge.
  2. If you have received the product,you can only cancel the order if the product received has not been opened. Also, you will only be refunded the product cost and not the delivery charge. You would have to send the items back using any courier service of your choice. We would not incur the delivery charges for returns
  3. If you have received a damaged or defective product, you can get a replacement within 7 days of delivery at no extra cost to you. The 7 Day Replacement Guarantee is applicable to all physical products sold on mauxy.com
  4. Items bought on sale or during sales event cannot be refunded. You can replace the item with a similar item of same value.
  5. Please note that the refund process takes between 12 to 15 working days for the money to reflect in your account after refund has been initiated. To request a refund, please send an email to refunds@mauxy.com
Note: All Electronics are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Mauxy.com Customer Care on 01-4651302  or write us at help@mauxy.com , and we will have the issue quickly resolved.

The following will not be eligible for return or replacement -
  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;

PRODUCT REVIEW CREATION GUIDELINES

Guidelines For Writing Product Reviews

Product reviews on Mauxy.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:
  • Have you used this product?
  • It's always better to review a product you have personally experienced.
  • Educate your readers
  • Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.
  • Be yourself, be informative
  • Let your personality shine through, but it's equally important to provide facts to back up your opinion.
  • Get your facts right.
  • Nothing is worse than inaccurate information. If you're not really sure, research always helps.
  • Stay concise
  • Be creative but also remember to stay on topic. A catchy title will always get attention!
  • Easy to read, easy on the eyes
  • A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What's Not Allowed?

Customer reviews should be relevant to the product in question. The product review section on mauxy.com is for you to share your opinion on the product, and for other customers to research better. Mauxy reserves the right to remove reviews that include any of the following:
  • Irrelevant review (Review consisting of a combination of random characters random words, repeated content, reviews on another product.)
  • Service feedback, including availability, order or payment related queries (Please use the Contact Usform for the same)
  • HTML embedded in text
  • References to other retailers
  • Pricing related comments
  • Personal information (Phone numbers, postal address, email address and others)
  • Profane comments
  • Inflammatory comments
  • Copyrighted comments
  • Plagiarized content. (Any content found elsewhere on the Internet, even if you're the original author.)
  • Promotional content
  • Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)
  • Reviews written for any form of compensation
  • Reviews given using fake ids, irrelevant user email ids
  • Asking for helpful votes
  • Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)
  • Feedback about errors in the product description (Please use the feedback form at the bottom of the product page).

 
 

ABOUT STORE

Mauxy is your online store with style, exclusiveness, trend and value. All at your convenience

Cluster B, Suite 502, 1004 Estate Victoria Island Lagos Nigeria

Tel: 08100866686

Email: customer.service@mauxy.com

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